Refund Policy for SoftDomain
Last updated: April 2023
Thank you for shopping at SoftDomain. If you are not entirely satisfied with your purchase, we're here to help. Our Refund Policy outlines the conditions under which we process returns and refunds. This policy applies to purchases made via softdomain.site or at our physical location at Pizza Plaza, Berlin, 10115, Germany.
Returns
You have the right to return a product within 30 calendar days from the date you received it. To be eligible for a return, the item must be unused and in the same condition that you received it. Your item must be in the original packaging and you need to have the receipt or proof of purchase.
Non-Returnable Items
Due to the perishable nature of our products, we cannot accept returns of any food items that have been served or tampered with. If you've purchased a non-food item, such as merchandise or kitchen equipment, that item may be eligible for return provided it meets the conditions mentioned above.
Refunds
Once we receive your item, we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
If your food order is incorrect or damaged in any way upon delivery, please contact us immediately at +49 30 1234 5678. We will evaluate the issue and, if applicable, prepare a new order for you at no additional cost, or provide a refund or credit towards your next purchase.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning non-food items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item or about our Refund Policy, please contact us at +49 30 1234 5678.
Special Notes
Please keep in mind that SoftDomain's kitchen operates with strict quality control and hygiene standards. Nevertheless, if you are dissatisfied with the quality of your food order, we strongly encourage reaching out to us so that we can address your concerns effectively.
Cancellation Policy
If you wish to cancel your order, please do so within 1 hour of placing it. Cancellations made after this time frame may be subject to a cancellation fee.
Modifications to the Refund Policy
SoftDomain reserves the right, at its sole discretion, to update, change or replace any part of this Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
Governing Law
This Refund Policy is managed in accordance with the laws of Germany. Any dispute related to the Refund Policy shall be resolved in the courts of Germany.